Privacy Policy
Privacy Policy for MotoConnect
Last Updated: November 7, 2025
Effective Date: November 7, 2025
Introduction
Welcome to MotoConnect ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience while using our mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
Please read this Privacy Policy carefully. By using MotoConnect, you agree to the collection and use of information in accordance with this policy.
Contact Information
MotoConnect Email: info@motoconnect.be Website: www.motoconnect.be
If you have any questions about this Privacy Policy, please contact us at the email address above.
1. Information We Collect
1.1 Personal Information You Provide
When you create an account and use MotoConnect, we collect the following information:
Name: Your first and last name for your profile
Email Address: Used for account creation, authentication, and important communications
Date of Birth: Used for age verification (you must be 13 years or older)
Profile Photo: Optional photos you upload for your profile
Motorcycle Information: Details about your motorcycles (make, model, year, license plate)
License Information: Your motorcycle license type and experience level
Bio and Descriptions: Text you write about yourself and your riding interests
Interests and Preferences: Your riding style, preferred riding paces, and interests
1.2 Location Information
Approximate Location: City, province, and country derived from your location
Precise Location: GPS coordinates when you use location-based features (optional)
We use location data to:
Show you nearby riders, groups, and events
Display routes and rides in your area
Personalize content and advertisements based on your region
Provide map-based features
You can control location permissions in your device settings.
1.3 User-Generated Content
Photos and Videos: Images you upload to your profile, groups, rides, or events
Messages: Chat messages you send to other users or in group conversations
Posts and Comments: Content you create in groups, rides, and events
1.4 Usage and Analytics Data
App Activity: Features you use, pages you view, buttons you click
Advertisement Interactions: Ads you view or click on
Device Information: Device type, operating system, app version
User ID: A unique identifier assigned to your account
1.5 Information from Third-Party Services
When you sign in using Google, Facebook, or Apple:
We receive basic profile information (name, email)
We do NOT access your contacts, posts, or other private data from these services
2. How We Use Your Information
We use your information for the following purposes:
2.1 App Functionality
Create and manage your account
Connect you with other motorcyclists
Show you relevant rides, groups, and events
Enable real-time chat messaging
Display maps and routes
Validate and manage premium subscriptions through RevenueCat
Control access to premium features based on your subscription status
2.2 Personalization
Match you with riders who share similar interests and riding styles
Recommend groups and events based on your preferences
Customize your app experience
2.3 Advertising and Tracking
Show you relevant advertisements from motorcycle brands and related businesses
With Your Consent: Personalize ads based on your location, interests, and riding preferences
Without Consent: Show generic, non-personalized advertisements
Measure advertisement performance (impressions, clicks)
App Tracking Transparency (iOS):
On iOS devices, we use Apple's App Tracking Transparency (ATT) framework
We will ask for your permission before tracking your activity across other apps and websites
You can choose "Allow Tracking" or "Ask App Not to Track"
This permission can be changed anytime in: iOS Settings → MotoConnect → Allow Tracking
Tracking is used solely for personalized advertising; denying tracking does not affect core app functionality
You control ad personalization: You can opt in or out of personalized advertising during onboarding or in your app settings.
2.4 Analytics and Improvement
Understand how users interact with the app
Identify and fix bugs
Improve app features and performance
Analyze aggregate usage trends
2.5 Communications
Send important account notifications (e.g., password resets, account updates)
Notify you about new messages, event invites, and ride requests
Respond to your support inquiries
2.6 Safety and Security
Prevent fraud and abuse
Enforce our Terms of Service
Protect the rights and safety of our users
3. How We Share Your Information
3.1 With Other Users
Your profile information (name, photo, bio, motorcycle details, interests) is visible to other users
Your location (city/region) is visible to other users to facilitate connections
Your messages are visible to the recipients
3.2 With Advertisers (Aggregated Data Only)
We share aggregated, anonymized statistics with advertisers (e.g., "500 users in Amsterdam clicked this ad")
We do NOT share your individual personal information, name, email, or precise location with advertisers
Advertisers see campaign performance data, not individual user profiles
3.3 Service Providers
We use trusted third-party services to operate MotoConnect:
Supabase: Database, authentication, and storage (data encrypted in transit and at rest)
Google Maps/Places API: Location services and map display
RevenueCat: Subscription management, in-app purchase infrastructure, and premium feature validation
RevenueCat is the single source of truth for your subscription status
Validates purchases directly with Apple App Store or Google Play Store
Manages subscription state and premium feature access
Does not store your payment information (handled by Apple/Google)
Apple App Store / Google Play Store: Payment processing for premium subscriptions
Expo/React Native: App development and deployment infrastructure
These providers only access data necessary to perform their services and are contractually obligated to protect your data.
3.4 Legal Compliance
We may disclose your information if required by law or in response to:
Court orders or legal processes
Requests from law enforcement or government authorities
Protection of our rights, property, or safety, or that of our users
3.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You will be notified of any such change.
4. Data Retention
We retain your personal data as long as your account is active
If you delete your account, we will delete your personal data within 30 days
Some information may be retained longer if required by law or for legitimate business purposes (e.g., resolving disputes, preventing fraud)
5. Your Rights and Choices
5.1 Access and Update Your Data
You can access and update your profile information at any time in the app settings.
5.2 Delete Your Account
You can delete your account from the app settings. This will:
Permanently delete your profile, photos, and personal information
Remove your messages from conversations
Cancel any active premium subscriptions
Note: Account deletion is irreversible.
5.3 Control Location Sharing
You can:
Disable location services in your device settings
Choose to share only approximate location (not precise GPS)
5.4 Advertising Preferences
You can:
Opt out of personalized advertising in app settings
Continue using the app with generic, non-personalized ads
5.5 Communication Preferences
You can manage notification settings in the app to control which alerts you receive.
5.6 Rights for EU/EEA Users (GDPR)
If you are in the European Union or European Economic Area, you have the right to:
Access: Request a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we process your data
Data Portability: Receive your data in a structured, machine-readable format
Object: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent for personalized advertising at any time
To exercise these rights, contact us at info@motoconnect.be.
5.7 Rights for California Users (CCPA)
If you are a California resident, you have the right to:
Know what personal information we collect, use, and share
Request deletion of your personal information
Opt-out of the "sale" of personal information (we do NOT sell your data)
Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at info@motoconnect.be.
6. Data Security
We implement industry-standard security measures to protect your information:
Encryption in Transit: All data transmitted between your device and our servers is encrypted using HTTPS/TLS
Encryption at Rest: Data stored in our databases is encrypted
Access Controls: Only authorized personnel have access to user data
Regular Security Audits: We regularly review and update our security practices
However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Children's Privacy
MotoConnect is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will delete it immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@motoconnect.be.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.
We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws (e.g., GDPR Standard Contractual Clauses).
9. Third-Party Links
The App may contain links to third-party websites or services (e.g., social media login providers). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
Posting the new Privacy Policy in the app
Updating the "Last Updated" date at the top of this policy
Sending you a notification (if required by law)
Your continued use of the App after changes are posted constitutes acceptance of the updated policy.
11. Cookie Policy and Tracking Technologies
MotoConnect uses minimal tracking technologies:
Session Storage: To keep you logged in
Analytics: To understand app usage (anonymized)
Advertising SDKs: To display ads (with your consent for personalized ads)
We do NOT use cookies for cross-site tracking or sell your data to third parties.
12. Your Consent
By using MotoConnect, you consent to:
The collection and use of your information as described in this Privacy Policy
The storage and processing of your data by our service providers
Optional: Personalized advertising based on your preferences (you can opt out anytime)
13. Data Protection Officer
For privacy inquiries or to exercise your rights, contact us at:
Email: info@motoconnect.be Subject Line: "Privacy Request - [Your Request Type]"
We will respond to your request within 30 days.
14. Complaints and Dispute Resolution
If you have concerns about how we handle your data, you may:
Contact us directly at info@motoconnect.be
File a complaint with your local data protection authority (EU/EEA users)
Contact the relevant supervisory authority in your country
EU/EEA Users: You have the right to lodge a complaint with your national Data Protection Authority.
15. Summary of Key Points
What We CollectWhy We Collect ItYour ControlName, email, profileAccount creation, matchingUpdate in settingsLocation (city/GPS)Find nearby riders, personalize contentDisable in device settingsPhotos, messagesApp functionality, social featuresDelete account to removeInterests, preferencesMatching, personalization, adsOpt out of personalized adsUsage dataAnalytics, improvementUse the app normally
We do NOT:
Sell your personal information
Share individual data with advertisers
Track you across other apps or websites
You CAN:
Delete your account anytime
Opt out of personalized ads
Control location sharing
Request a copy of your data
Request data deletion